FAQs:

Yes. The Kingston Moves household travel survey is a City of Kingston initiative. The survey is being conducted on the City’s behalf by an independent research firm, R.A. Malatest & Associates Ltd. Randomly selected households from across the city will receive a letter from Mayor Paterson inviting them to participate in the survey online. About 2,970 households with about 6,800 household members will be surveyed, as well as 1,000 individual post-secondary students.

For questions about transportation research in the City of Kingston, including this survey, please e-mail the City at hts@cityofkingston.ca.

Canada-based research firm R. A. Malatest & Associates Ltd. is conducting the survey on behalf of the City of Kingston.

The survey period takes place between September and November of 2019.

Participation in the survey is voluntary yet important! Only a limited number of households are invited to join the study, so the few minutes you take to participate will have a big impact. It is crucial to understanding and responding to the transportation needs of our city.

The survey will collect information about your household and the trips they made the previous weekday.

Some examples of the types of questions you'll be asked are listed here.

The information gathered by the survey will help the City better understand residents' current travel patterns, transportation choices and trip purposes. Your survey data will remain confidential and will only be analyzed when combined with the information of other households.

Your input will help to:

• Prioritize and design streetscapes
• Influence budgeting decisions
• Plan future active routes
• Guide Kingston Transit operations
• Shape transportation policy
• Identify travel trends

Households are randomly selected from a survey area that includes the entire area of the City of Kingston. A random sample of post-secondary students at Queen’s University, St. Lawrence College and the Royal Military College will also be invited to participate.

Online, the survey takes 10 to 25 minutes or more depending on your household size and number of trips.

Yes, residents who rarely leave the house are just as important as those that do. Your survey answers will help build a snapshot of the travel patterns of the population as a whole - this includes those who did not travel on the day for which travel information is being provided.

Yes. To make an appointment to be interviewed please phone 1-855-688-1131.

In mid-October, some households in areas with low response rates may be contacted by Malatest by telephone. Malatest may also follow up with some households who already completed surveys to clarify their answers.

Yes. Click on the survey login button to begin your survey. The survey can be accessed by entering the household’s secure access code found on the advance letter.

Surveys can be completed online in English only.

Surveys may be completed by phone interview for other languages. If you have received a survey invitation and are unable to complete the survey, please phone 1-855-688-1131 and we will make all efforts to arrange for assistance to ensure that you are able to participate.

You can participate in three ways:

1. You may choose to fill out the survey online by signing in on the home page using the secure access code provided on the first page of the letter you received. If you begin the survey online and require assistance, we also provide phone-in support between 9:00 a.m. and 9:00 p.m. on weekdays, 10:00 a.m. to 6:00 p.m. on Saturdays and 12:00 p.m. to 8:00 p.m. on Sundays at 1-855-688-1131.


2. You may also choose to give us a call at 1-855-688-1131 during those same hours and one of our professional interviewers will be happy to conduct the survey with you over the telephone.

The 2019 Kingston Household Travel Survey information is protected under the Freedom of Information and Protection of Privacy Act. Per FOIPPA requirements, your information will be retained for at least 12 months after conclusion of data collection, after which time it will be deleted from our survey system. Survey data is combined with other responses in the area and cannot be traced back to an individual or household. Click here for more information: Privacy Statement.

Your privacy is important. Do not share your secure access code with anyone outside your household. If you have misplaced your secure access code, please contact the survey hotline at 1.855.688.1131 or e-mail us at info@kingstonmoves.ca.